These Terms and Conditions (“Terms”) govern your use of products and services provided by Alfa Yanbu Plastic Company, located in Yanbu, Saudi Arabia. By placing an order or communicating with us, you agree to be bound by these Terms.

1. Products and Services

Alfa Yanbu Plastic Company supplies plastic products, cleaning materials, and safety equipment to both construction companies and households.

We reserve the right to modify our product offerings, prices, and services at any time without prior notice.

2. Orders and Payments

All orders must be confirmed via WhatsApp, phone, email, or in person.

Payment terms will be agreed upon during order confirmation. Full or partial payments may be required before delivery, depending on the order size.

We accept payments via bank transfer or cash on delivery (COD), unless stated otherwise.

3. Delivery

Delivery is available across Saudi Arabia, subject to order size and availability.

Delivery charges may apply depending on the destination and size of the order.

Estimated delivery times will be communicated during order confirmation, but delays may occur due to external factors (e.g., weather, traffic, supply chain issues).

Customers are responsible for providing accurate delivery details and ensuring someone is available to receive the order.

4. Returns and Exchanges

Returns are accepted only if the product is damaged or incorrect, and must be reported within 24 hours of delivery.

Returned items must be unused and in their original packaging.

No returns are accepted for customized or special orders unless defective.

5. Warranty and Liability

Products are provided “as is” unless otherwise stated.

We are not liable for any damages, injuries, or losses resulting from the misuse of our products.

Alfa Yanbu Plastic Company is not responsible for delays or failures caused by events beyond our control (force majeure).